FAQ

You can buy quality dates online directly from our website. We deliver across the UAE, bringing the best dates online straight to your doorstep with reliable and fast delivery.

Yes. We currently offer delivery within the United Arab Emirates only. International shipping is not available at this time.

All orders are processed within 24 hours of order confirmation, subject to successful payment verification and product availability. Orders are processed from Monday to Friday, excluding UAE public holidays.

• Standard delivery: 1–3 working days
• Remote or non-metro areas: May take additional time

Delivery timelines are estimates and may vary due to traffic, weather, or public holidays.

• Shipping charges depend on:

  • Delivery location
  • Minimum order value

  The exact shipping cost is automatically calculated at checkout. Free delivery promotions may be available from time to time.

Once an order has been processed or dispatched, it cannot be modified or cancelled. Please review your order carefully before completing payment.

We accept payments through secure and approved online payment gateways available on our website. Orders are confirmed only after successful payment.

Returns or replacements are accepted only if:

• The product was damaged during delivery
• The product is defective, expired, or not up to standard
• An incorrect product was delivered

Items must be unopened, unused, and in original packaging, along with proof of purchase

To request a return or replacement, contact us at:
📧 info@galaxypremiumdates.com

If approved, we will provide a return shipping label and instructions. Returns without prior approval will not be accepted.

Please inspect your order immediately upon delivery.
If there is an issue:

• Contact customercare@galaxypremiumdates.com within 24 hours
• Approved replacements will be shipped within 2–5 business days

If replacement is not possible, a refund will be issued.

Refunds are processed to the original payment method and may take 10–20 business days to reflect in your account, depending on your bank or payment provider.

Yes. All our products are carefully selected, hygienically packed, and quality-checked to ensure you receive fresh, premium-quality dates online every time.

Yes. Dates are perishable food items. Returns and refunds are subject to UAE food safety and consumer protection regulations, and certain limitations may apply.

Yes. For bulk orders, wholesale dates, or corporate gifting in the UAE, please contact our support team before placing your order to confirm availability and delivery timelines.

For general inquiries:
📧 info@galaxypremiumdates.com

For shipping, delivery, or replacement support:
📧 customercare@galaxypremiumdates.com

Why choose Galaxy Premium Dates for online date shopping?

• Trusted supplier of premium dates online in Dubai UAE
• Sourced from top farms in the Middle East
• Hygienic packaging & quality assurance
• Fast UAE delivery
• Reliable customer support